How to claim Vueling compensation?
How to claim flight delay compensation?
Many of us had experienced the frustration of flight disruptions. But did you know that you may be entitled to compensation for these inconveniences? In this article, we’ll dive into the essential steps and important details you need to know when it comes to claiming flight compensation from Vueling. Claiming compensation from Vueling varies based on the situation. You can handle the claim yourself or delegate it to a third-party service for efficiency.
Also differentiating between compensation and refund is crucial as they are not interchangeable.
How to Claim Vueling Compensation?
Claiming compensation from Vueling depends on the type of compensation you’re entitled to.
Here are some common situations and the corresponding processes.
1. UK/EU Flight Compensation: Vueling
It is crucial to keep in mind that airlines bear the responsibility of providing compensation to passengers for specific incidents. These incidents may include airline staff strikes, technical problems with the aircraft, staffing shortages, and more.
However, there are circumstances in which airlines are not obliged to compensate passengers. If a flight is disrupted due to adverse weather conditions, natural disasters, pandemics, or other events beyond the airline’s control, compensation is not required. These situations are referred to as extraordinary circumstances.
Now, let us examine each type of flight disruption in detail.
1.1 Long Flight Delay
How to claim Vueling compensation for flight delay?
If your flight is delayed, you may be entitled to flight delay compensation.
Conditions for receiving Vueling delayed flight compensation:
- Delay must be at least 3 hours long (calculated at the time of arrival);
- Delay must be due to the fault of Vueling;
- Flight must be from/to/within Europe.
To initiate the process of claiming compensation, follow these steps:
- Reach out to the Vueling customer support center by visiting their website and accessing the compensation claim form. Fill out the form accurately, and remain persistent throughout the process. When communicating with the airline, make sure to reference Regulation (EC) No 261/2004, which outlines passenger rights and entitlements.
- It is not uncommon for the airline to initially refuse to pay compensation. In such cases, be prepared to negotiate with the airline and provide additional evidence to support your claim. You may need to escalate your claim to the National Enforcement body.
- Alternatively, you can choose to file a claim with a flight compensation company like our partners. This option offers convenience and ease, as our partners will handle the claim process on your behalf, making it the simplest route to pursue compensation.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Read more: Vueling Flight Delay Compensation
1.2 Flight Cancellation
To get flight cancellation compensation from Vueling, your flight must meet these requirements:
- Flight must be cancelled last-minute (up to 2 weeks before the flight);
- Flight must be cancelled due to the fault of the airline;
- Flight must be to/from/within Europe.
Contact Vueling customer support center via their website to make a claim.
Refer to Regulation (EC) No 261/2004. Make sure you mention your rights.
Or file a claim with our partners.
Read more: Vueling Flight Cancellation Compensation
1.3 Denied Boarding / Overbooking
Have you been denied boarding by Vueling?
You may be entitled to denied boarding compensation (which is often called flight overbooking compensation).
However, there are certain criteria that must be met:
- You must be involuntarily denied boarding due to overbooking;
- It must be due to the fault of Vueling, not due to problems with your passport, visa, etc.;
- Flight must be to/from/within Europe.
Contact Vueling customer support center via their website to make an airline overbooking compensation claim. When submitting your claim, remember to cite Regulation (EC) No 261/2004 and ensure that you assert your rights accordingly.
Or file a claim with our partners.
Read more: Vueling Denied Boarding Compensation
1.4 Missed Connection Flight
In the event that you miss a connecting flight due to the delay or cancellation of your first flight, resulting in you arriving at your final destination 3 or more hours beyond your original arrival, you may be eligible for compensation as per Regulation (EC) No 261/2004.
To qualify for compensation, the following requirements must be met:
- The delay must be attributed to Vueling’s responsibility, rather than being caused by extraordinary circumstances (i.e., bad weather).
- The delay should be of 3 hours or more.
- The flight must be to/from Europe.
To pursue compensation from Vueling, visit their website and reach out to their customer support center, referencing Regulation (EC) No 261/2004.
Alternatively, you can choose to file a claim with our partners for assistance in obtaining compensation.
Read more: Vueling Missed Connection Compensation
1.5 Downgrading
How to claim Vueling compensation for flight downgrade?
In the event that you experience involuntary downgrading from your original flight class, the airline is legally obliged to provide involuntary downgrade compensation for the inconvenience caused.
The airline downgrade compensation amount you are entitled to receive varies based on the distance of your flight. It typically ranges from 30 to 75% of the cost of your ticket. Vueling is required to promptly provide this compensation to you.
If Vueling fails to provide immediate compensation, you should contact the airline to file a formal claim. It is important to note that you are not obligated to accept any Vueling vouchers. Should you encounter any difficulties during the process, you can refer to the guidelines outlined in Regulation (EC) No 261/2004 for further assistance.
Read more: Vueling Flight Downgrade Compensation
2. Baggage Compensation
Dealing with lost or delayed baggage can be frustrating and stressful.
Fortunately, there are two options for baggage issues that you can consider. Firstly, you can let your insurance company handle it. Secondly, you can file a claim on Vueling’s website directly. It’s important to note that flight compensation companies typically don’t deal with these types of claims relating to baggage issues.
2.1 Damaged Baggage
If you discover that your bag has been damaged, here’s what you can do.
- File a damage report at the airport within 7 days of receiving your bag;
- Provide necessary information;
- Get compensation of up to €1300.
Read more: Vueling Damaged Baggage Compensation
2.2 Delayed Baggage
If you arrive at the airport and find out that your bag hasn’t arrived at your destination, it may be delayed. If your baggage is delayed, follow these steps:
- Report the delay of your bag at the airport;
- Get the Property Irregularity Report or PIR with a personal reference number;
- Track your bag’s status online, using the reference number;
- Get reimbursement for your expenses (essential items you have had to purchase as a result of this delay).
Read more: Vueling Delayed Baggage Compensation
2.3 Lost Baggage
There are situations where your bag may not arrive at your destination airport.
If you experience this, here’s what you can do:
- Report the loss of your baggage at the airport right away.
- Obtain a Property Irregularity Report with a unique reference number.
- Track your bag’s status online using this reference number.
- If your bag is not found after 21 days, it is considered lost. In this case, you need to provide a list of items you had in your bag to receive compensation of up to €1300.
- In addition to compensation, you can file a claim for any additional expenses incurred (only for essential items).
Read more: Vueling Lost Baggage Compensation
3. Vueling Refund For Cancellation
In the event that Vueling cancels your flight, you have the right to request a refund for the amount you originally paid. Furthermore, depending on the situation, you may also be entitled to flight cancellation compensation. Contact Vueling to make a claim. If you don’t want the hassle, work with us. Make a claim here.
For more detailed information about the refund and compensation process, you can refer to the article linked below:
Read more: Vueling Refund For Cancellation
3.1 What Happens If You Cancel a Vueling Flight?
If you decide to cancel your Vueling flight, the process is fairly straightforward.
First, cancel your reservation; this can be performed online via the Vueling website or by contacting their customer service. Once the cancellation is done, a refund request must be submitted. The refund you receive largely depends on the terms of your ticket fare.
Be aware that not all tickets are refundable. If you purchased a non-refundable ticket, you may not be eligible for a refund, or significant cancellation charges could be levied. It’s paramount to comprehend the fare rules before purchasing your ticket.
It’s also crucial to remember that while you may qualify for a refund, you will not receive compensation for cancelling your own flight. Compensation under Regulation (EC) No 261/2004 only applies when the flight is cancelled by the airline, not when the passenger chooses to cancel.
Thus, while you may receive a refund for your ticket based on fare conditions, you cannot receive compensation for flights cancelled by you.
Do Not Agree to Vueling Vouchers
When you are entitled to European flight compensation or a refund from Vueling, it’s crucial to know that you are not obligated to accept Vueling vouchers as a form of compensation. You have the right to demand a monetary refund instead.
When dealing with Vueling customer service, always cite Regulation (EC) No 261/2004 and clearly state that you are not willing to accept vouchers as compensation. If the customer service representative does not offer a cash refund, request to speak to a supervisor or manager.
Indeed – you are entitled to receive your compensation or refund from Vueling without having to accept vouchers as payment.
Claiming Vueling Flight Compensation On Your Own
How to claim Vueling compensation yourself?
If you intend to claim Vueling flight compensation on your own, it is essential to remain persistent and have a clear understanding of your rights. Read about your rights here.
It is not uncommon for airlines to try to evade their compensation obligations by exaggerating the situation or falsely categorizing technical issues as extraordinary circumstances, which they are not. It’s important to be aware that technical problems do not fall under the category of extraordinary circumstances. Staffing shortages and Vueling staff strikes are not extraordinary circumstances either.
Additionally, the airline may attempt to offer vouchers instead of providing actual monetary compensation. Keep in mind that you don’t have to accept Vueling vouchers as compensation or refund.
It’s worth noting that these tactics are not exclusive to Vueling, as many airlines worldwide employ similar strategies. Therefore, being well-informed and steadfast in asserting your rights is crucial when pursuing flight compensation independently.
In summary, to independently claim Vueling flight compensation:
- Understand your rights. Refer to EC Regulation No. 261/2004 and see if your situation entitles you to flight compensation or a refund.
- Keep all necessary documents. This includes boarding passes, tickets, receipts, and any other evidence of your flight and its associated costs.
- Contact Vueling. Submit your claim directly to Vueling’s customer service via email, phone, or their website.
- Be persistent. If your initial claim is rejected, stand your ground. Keep in contact with the airline and reassert your right to compensation.
- Refuse vouchers. You are entitled to financial compensation. Do not accept vouchers if they are offered.
- Escalate as necessary. If the airline denies your compensation claim, contemplate taking the issue to a National Enforcement Body or initiating a lawsuit.
By adhering to these steps, you can independently claim Vueling compensation.
Read more:
- Your Vueling Compensation Claim Is Rejected. What’s Next?
- Your Vueling Refund Is Taking Forever? Here’s Your Plan of Action
Court Action – Vueling
In specific circumstances, resorting to legal action against the airline may become necessary.
If your claim is rejected by Vueling, you have the alternative to appeal to NEB (National Enforcement body). This step can be advantageous as it may help you avoid the need to pursue a court case. While the final outcome may not change (the airline may still refuse compensation), a favorable decision from NEB can significantly strengthen your position in court and increase the chances of a successful resolution.
What is your experience with Vueling compensation claims? Have you ever received compensation from Vueling? Share your experience, or questions, in the comments.
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